Purpose
In the event of a forgotten password, you can follow the steps outlined in this guide to reset your password and regain access to your account.
Steps to reset your password
From the login page, select the 'forgotten password' link. Enter your registered email address as prompted and select 'send reset instructions'. You can return to the login page from here if needed to do so.
If your email is recognised as being associated to a Medicus account, you will be informed that an email containing instructions on how to reset your password has been sent to you.
If your email is entered incorrectly and is not associated with a Medicus account, you will be informed of this on screen and prompted to check that the email address entered is correct.
The email contains a unique link to reset your password. Note that the link will only be active from 1 hour after receiving the email.
By following the link within the email, you will be taken to a page prompting you to create a new password.
Once this form is submitted, you will then be prompted to enter a 6 digit one-time passcode from your authenticator app.
Once you've entered this passcode and selected 'verify' your password will be changed. You will now be able to enter your email and new password at the login page to regain access to your Medicus account.