Purpose
This guide outlines the different login options for Medicus and how to troubleshoot login issues if needed.
There are two ways to login to your Medicus account:
- Using your NHS Smartcard (CIS2).
- Using your username and password, which will generate a one time passcode from your authenticator app.
Logging in using the latter option, via username and password, won't allow you to use functionality within Medicus that interacts with the NHS spine services.
This guide includes step by step instructions on both Medicus login methods.
Logging in with your NHS Smartcard
Medicus integrates with the NHS Care Identity Service 2 (CIS2) to allow you to login with your NHS Smartcard.
You'll need your Smartcard and Smartcard PIN to access Medicus.
To login with your Smartcard, click 'Login with Smartcard'.
If you have already entered your PIN (e.g. when you logged into your computer) then you will be logged in, otherwise you will be prompted to enter your PIN and then logged in.
Note: You will need to login with your username and password first and complete the one-time pairing between your Smartcard and you Medicus user account before you can login via the above method.
Logging in with username and password
Logging in with a username, password and one-time password (OTP) allows you to use all of the features of Medicus except those that interact with the NHS Spine (e.g. PDS tracing).
To login with your username and password, simply enter your username and password and click 'Login'.
Then open your Authenticator app and enter the 6 digit OTP.
Requesting a recovery code
If your authenticator app is not working and you cannot generate an OTP. You can contact your local team administrator who will be able to generate and provide a recovery code for you.