Purpose
Patients may raise clinical, admin or prescription requests through the patient portal, email, phone call or in person. This article shows you how to record different types of requests when you're required to submit these on behalf of patients.
Medical Requests
When patients have a health concern that requires review by a healthcare professional, you can raise a medical request on their behalf. Search for the patient within the Patient Finder > open their Care Record > click on the Actions button > click Patient request > select Medical request.
Describe the patient's problem, confirm whether they have contacted a healthcare professional about this before and then select a team or staff member to take further action. Any urgent requests can be marked as 'high priority'.
Admin Requests
For non-clinical requests such as following up on test results, fit notes or booking vaccinations, you can submit this as an admin request by clicking the Actions button > Patient request > Admin Request.
A short description and a named team/staff member are mandatory. Select the checkbox for 'high priority request' if it is urgent.
Prescription Requests
Patients can request any repeat prescription from the last 6 months, with a few exceptions that require closer clinical monitoring such as:
- Antibiotics
- Controlled substances (e.g. strong painkillers)
You can submit these requests by clicking the Actions button > Patient request > Prescription request. Bulk prescription of all available medications is permitted by clicking 'Select all' and then assigning the request to a staff member to review and authorise:
Searching for requests
The patient's Clinical Summary immediately displays all 3 types of requests within the Tasks box, with high priority requests automatically shown at the top:
Alternatively, you can find requests by clicking through Modules > Workflow > Patient Clinical Requests or Patient Admin Requests.